2U Faculty Support
Faculty Support areas: technical problems, training, how to use 2CH and/or Zoom, any issue with connection, access, outages, etc.
Faculty Relationship Manager – Patrick Dunlap, firstname.lastname@example.org
24/7 Technical Support you can reach out to TechSupport@digitalcampus.2u.com, 833-740-1273 or the chat option in 2CH.
Urgent issues sent through email should be titled with “Urgent”.
Student Support areas: registration, add/drop questions, student performance, student absence, general questions from students that you need help answering. email@example.com
Please note: You do not need to provide “technical support” for the students. Students can get immediate assistance (24/7 tech support or urgent issues), by calling 877-864-9972 or at firstname.lastname@example.org. They can also use the Live Chat feature in 2CH 24/7.
Please contact one of the Academic Coordinators listed below Also copy email@example.com
Joe Jacobs, firstname.lastname@example.org, 919-962-3398
Health Policy and Management & Leadership in Practice (last names A-P)
Sheneetra Wilson, email@example.com, (919) 966-2499
Applied Epidemiology, Nutrition, Nutrition & Dietetics, Leadership in Practice (last names Q-Z)
Access issues for both faculty and students should directly contact firstname.lastname@example.org
Gillings Instructional Technology Design and Support
Amy Neaves, Instructional Designer, email@example.com, (919) 966-8247
New course development, Iterations process, Instructional Technology
Program Office areas: general questions, program policies, concerns, and recommendations.
MPHCoordinators@unc.edu or Kerstin Sorensen, Adjunct Faculty Coordinator – firstname.lastname@example.org